As the owner/principal or office manager you don't have the time to train employees in the agency, however, you expect their best performance. It should be your priority to be able to offer the training they need to expect a better performance on their part.
Learning while practicing provides practical solutions to everyday situations; that is why our training is “hands-on” and in the agency environment. Participants retain more of the information and lessons learned. Bringing in better results for the agency and themselves in the long run.